Responsible Gaming
Responsible Gaming
-
I would to like to ban myself from gaming. How do I do it?
Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website. A gaming ban is a permanent exclusi...
-
I want to take a break or exclude myself for some time. How do I do it?
Do you want to take a step back from games of chance so you don’t lose control?We have various moderation tools to allow you to better manage your gaming behavior. For this, you can activate a...
-
What is the default weekly limit?
As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal weekly limit.Example: At 16:30 on...
-
I would like to cancel my self-exclusion. Is this possible?
It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can reconnect. Once the period has p...
-
A friend or member of my family is addicted to gaming. How can I help them?
If you think a friend or family member has developed a gaming addiction, the first step is to refer them to specialist help services. Located around Belgium, these centers can provide valuable...
-
I feel like I am losing control of my gambling behavior. How can I get back control?
At CasinoExperience, we think that gambling should above all remain fun and entertaining. If you think you are addicted to gambling, you can ask to be banned from gambling, temporarily or perm...