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• I was logged out in the middle of a game. Will I get my credits back?

  Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information. To recover your game or your credit...

• I would like to file a complaint. How do I do that?

  If you wish to submit a complaint, you can do so directly by contacting our customer service. They will then take charge of your request and inform you of the next steps.

• How to contact customer service from my phone?

  Do you want to contact us from your phone? Here is the procedure to follow.On CasinoExperience, select the 3 parallel bars at the bottom left of your screen.  To access the contact form, selec...

• How to contact customer service from my computer?

  Do you want to contact us from your computer? Here is the procedure to follow.On CasinoExperience, go to the HELP CENTER menu located at the top right of the screen, then select Send us a mess...

• I never win! Why?

  We are sorry to hear that you haven’t won yet! Your chances of winning a game depend on what we call volatility. This corresponds to the winning frequency of an online casino game. There are 3...

• Can I play at CasinoExperience from my smartphone or tablet?

  Of course. Our platform adapts to all your devices, whether it’s your computer, your smartphone or your tablet.

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