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I was logged out in the middle of a game. Will I get my credits back?

Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information. To recover your game or your credit...

How can I contact our customer service?

Our customer service team is available if you were unable to find an answer to your question in our Help Center. To contact us, use our contact form: 👉 Contact Customer Service 

Is there a sponsorship offer?

Unfortunately, we are currently not offering any form of sponsorship.However, we strive to offer you the best selection of games. Don’t wait any longer, we’re keeping our fingers crossed that ...

I would like to file a complaint. How do I do that?

If you wish to submit a complaint, you can do so directly by contacting our customer service. They will then take charge of your request and inform you of the next steps.

I never win! Why?

Casino game results are random: a losing streak does not mean that a win is "due" or will happen soon. Each game is independent of the previous ones. RTP and volatility: what’s the difference?...

Can I play at CasinoExperience from my smartphone or tablet?

Of course. Our platform adapts to all your devices, whether it’s your computer, your smartphone or your tablet.

A technical problem made me lose money during a game. What should I do?

We are sorry there was a technical problem! We do all we can to avoid technical problems happening. Despite this, technical problems can unfortunately sometimes occur and interrupt your game. ...

I’m not able to start a game or the game is stuck “loading”. What should I do?

If a game won’t start or gets stuck on “loading,” please follow these checks in order. Is the problem limited to one game?Try opening a different game. If other games work normally, the issue ...

I’m currently outside of Belgium and I’m unable to play on my hotel WiFi. What should I do?

CasinoExperience may not be accessible from outside of Belgium, for example when you’re on vacation.However, you can still access your account if:Your player account is authenticated and the n...

How do I clear the cache and cookies on my Google Chrome browser?

To enjoy an optimal gaming experience, it is important to regularly clear the cookies and cache on your navigator.It’s really simple on Google Chrome! Here are the steps to follows: In Google ...

Which browser should I use to have the best gaming experience?

For the best and most comfortable gaming experience, we recommend using the Google Chrome browser. In fact, the games available at CasinoExperience are optimized for Google Chrome. Using this ...

How do I update my Google Chrome browser?

To enjoy an optimal gaming experience, it is important that your browser is up to date. To update your Google Chrome browser, follow these steps:  Open Chrome Click on the menu button on the t...

How do I update my Firefox browser?

To enjoy an optimal gaming experience, it is important that your browser is up to date. To update your Firefox browser, follow these steps:  Open Firefox Click on the menu button on the top r...

How do I clear the cache and cookies on my Firefox browser?

To enjoy an optimal gaming experience, it is important to regularly clear the cookies and cache on your navigator.It’s really simple on Firefox! Here are the steps to follows:  Open Firefox Cl...