Account and registration

I can’t log into my account. Why?

If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong password several times, your account may be temporarily ...

I'm not able to register at CasinoExperience. What should I do?

If you aren’t able to register, you might already have a CasinoExperience account? As a 100% legal website certified by the Belgian Gaming Commission, we place great importance on respecting t...

How can I register at CasinoExperience?

Registering at CasinoExperience is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username and password and set ...

My account has been suspended. What should I do?

If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: Security verificationY...

I want to delete my account. How do I do that?

To request the closure of your account, you can contact us via: the contact form via our email address support@casinoexperience.be.  We invite you to specify the reason for your account closur...

I would like to change the email address linked to my account. How can I do it?

If you want to change the email address linked to your account, please contact our customer service via the contact form.You will need to provide: - An original photo of the front and back of ...

A family member has passed away and had an account on this site. What should I do?

All of our teams extend their sincere condolences to you. If your relative was registered on our site, we invite you to contact our customer service by attaching the following documents: - The...

I am not receiving the password reset email. What should I do?

To receive the reset email, it is essential that the email address you provided is the one linked to your player account. If this is the case and you have not received the reset email, we invi...

I would like to delete my personal data. Is that possible?

For any requests regarding your personal data, we invite you to contact our customer service with detailed information about your request. In the case of a data deletion request, your account ...

I would like to obtain a copy of my personal data, is that possible?

This is indeed possible by contacting our customer service. Your request can be processed, and our teams will provide you with your data as soon as possible.

I would like to change my first name or last name on my profile. How do I do that?

You cannot change your first name or last name from your player account. To request this change, send our customer service a copy of your new ID card showing your new first name or last name. ...

Does CasinoExperience.be have a birthday offer?

Unfortunately, we do not currently provide birthday offers.However, we are doing our best to offer you the best possible gaming offer. Do not wait any longer, we keep our fingers crossed that ...

How can I login with ItsMe?

On the login page, click on ‘Log in with ItsMe’: You then have two options:Scan the QR code with your ItsMe app and then enter your personal code to confirm the connectionEnter your mobile pho...

I haven't been able to authenticate myself. What should I do?

If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateCheck that your application ...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- Authenticating by taking several photos of your documents; Our Veriff photo assistant ...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few photos of your documents;To authenticate with ITSme, ...

Authentication mandatory since 1 May 2025

Since 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account since your registration:  Rest assured, there are sever...

I've moved from my current location. Do I have to report it?

Yes. You are obliged to inform us of any changes to your personal information.CHANGE MY ADDRESS

How do I change my personal details?

To change your personal details, go to your account, click on Settings and then the Personal details tab.You can only change your postal address. If you would like to change other details (ema...

Can I have several CasinoExperience accounts?

No. The legislation prohibits having several accounts on the same gambling website. This is, among other things, why you must provide us with your national registration number when you register.

Do I have to pay to register at CasinoExperience?

No. Registration on our online gaming site is completely free. Once registered, you can start to play even without credit by selecting demo mode. However, to win real money, you must stake wit...

Which professions are not allowed to play?

In accordance with current legislation, notaries, police officers … are not allowed to play games for money and are therefore not allowed to register on this online gaming website. When creati...

I don’t want to receive transactional emails anymore. What should I do?

You don’t want to receive transactional emails such as withdrawal confirmations? Go to your account, then Settings, then Preferences, and adjust the toggles for "Communications”: ll you need t...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.

Should I be registered to play ?

If you are not registered, you can, with limited credit, play a demo of 10 minutes, so you can evaluate the quality of the games on this online gaming site. After the 10 minutes, the game will...

How old do I need to be to play at CasinoExperience?

You must be at least 21 years old to get access to our platform.

I’ve forgotten my username or password. How can I retrieve them?

To retrieve your username or password, click on “Forgot your password?” on the “Log in” page and enter the email address linked to your account.  You will then receive a link to choose a new p...

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register at CasinoExperience. If your country doesn’t appear in the list of residence countries available in the registration form, this me...

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username. A single account is authorized per person, it is also not possible to create another account with the username of your choice....

I can’t update my telephone number. How do I do it?

Have you changed your telephone number? To update your number on your account, please contact us via the contact form and send us your new telephone number. We will then sort it!