Deposits

My transaction was refused by HiPay. Why? Who should I speak to?

If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balance is insufficient: check your ...

My deposit has been ongoing for more than 10 minutes. What should I do?

If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams save all you...

How do I change my limits?

There are two types of limits on CasinoExperience : personal limits and the default limit.Personal limitsYou can change your personal limits at any time from your account settings. If you redu...

I would like to know the total of my deposits and withdrawals. How can I do that?

To get a summary of your deposits and withdrawals, please contact our customer service. Our teams will then be able to provide you with the total amount you have deposited and withdrawn from y...

I can't make a deposit. What should I do?

If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, etc.). Correct them if n...

What is Bancontact One-Click and how do I deposit with this method?

Bancontact One-Click is a fast deposit method that allows you to save your bank card details to make future deposits without having to enter your information each time. With this feature, your...

What are the different deposit limits at CasinoExperience?

There are two types of deposit limit at CasinoExperience: personal limits and the default limit. 1. Personal limitsThese limits are you own, meaning you set the maximum deposit amount yourself...

I can’t find my deposit in my history. How can I know if it has been successfully completed?

If your deposit doesn’t appear in your history, it is likely that an error occurred during your transaction. Please note than our teams save all your deposit attempts. Has the deposit amount b...

How can I deposit money on my CasinoExperience account ?

In order to play with real money on this online game site, you need to make a deposit using one of the following methods of payment: 

I would like to turn off my default limit, is that possible?

Yes.To do this, go to your account settings and click on the "remove limit" button:  Your request will automatically be forwarded to the Gambling Commission. Within 72 working hours, they will...

What is the minimum and maximum amount I can deposit?

The deposit amount is a minimum of 10€. In Belgium, from 21 November 2022, your deposits are limited to 200€ maximum per week. As a 100% legal gaming website, CasinoExperience respects this li...

Can I delete my deposit history?

No. This is unfortunately not possible. 

What limits are imposed on my personal deposits?

There are 3 types of personal deposit limits: 1. Daily limitTakes into account all deposits made at any time during the last 24 hours.Example: At 16:30 on Tuesday 11/04/2023, my daily limit in...

I’m having a problem making a deposit with Aion. What should I do?

Aion does not offer a Bancontact system or cards, only Mastercard Debit cards. As such, its transactions are not managed in the same way as with other banks.Unlike Bancontact, which captures t...

How can I make a quick deposit through QR code?

The quick deposit through QR code allows you to make a deposit in no time through your smartphone.The access to this method of deposit is located to the right of your username and the deposit ...