Withdrawals

I’m not able to make a withdrawal. What should I do?

If you are unable to make a withdrawal, it may be related to one of the following situations: Your account is not yet activatedYou must confirm your email address to be able to make a withdraw...

I can't enter my BIC code when making a withdrawal. What should I do?

What is a BIC code?The BIC code is a unique code for each bank that allows it to be recognized worldwide. Are you unable to enter your BIC code?It is possible that a technical issue is prevent...

How can I withdraw money on CasinoExperience?

Withdrawing on our site is very simple! In your account, go to the "Withdrawal" tab and follow the instructions displayed on your screen. Our site offers : Withdrawal by bank transfer Processi...

I haven’t received a verification email, what should I do?

If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you a link to co...

I have been asked to send documents to authenticate my account. Can I send them securely?

Of course! Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, CircusExperience places great importance on respecting the priv...

Do I have to pay tax on my winnings?

No, you don’t have to pay any tax on the amounts you win by playing at CasinoExperience. For more information about tax on games of chance, go to the Belgian Gaming Commission website.

Can I deposit or withdraw from a bank account that doesn’t belong to me?

No. For security reasons, you cannot use a bank account that doesn’t belong to you to make deposits and withdrawals, even with the agreement of the account holder.This is mentioned in our term...

How long does it take to receive my withdrawal?

Processing TimeTwo types of withdrawals are available:Standard Withdrawal:available for amounts between €15 and €25,000,processed within a timeframe of up to 2 business daysFast Withdrawal:ava...

I would like to deactivate the option to cancel a withdrawal. How do I do that?

If you wish, you can deactivate the option to cancel a withdrawal from your account.You can make the request by directly contacting customer service via the contact form.Once your confirmation...

I sent my documents to authenticate my account, but I haven’t got a response yet. Why?

The processing and validation of your documents takes on average a few days during our customer service’s opening hours.However, it can sometimes take longer for various reasons: if one of the...

I made a withdrawal request, but I’ve changed my mind. Can I cancel it?

You can only cancel a withdrawal if the request hasn’t been processed yet. To know if there is still time to cancel a withdrawal, please check your transaction history in your account. You can...

I want to change my IBAN to carry out my withdrawal. How do I do it?

Have you recently changed account number and would like to withdraw your money to your new account? All you need to do is fill in the requested information about your new bank account when mak...