Casino & Dice games

  • What are the Platform Jackpots?

    Platform Jackpots are progressive jackpots that can drop at any time on all games in our catalog.When you play a game, you automatically have a chance to win one of the Platform Jackpots, rega...

  • What is the difference between the REAL MONEY mode and a PLAY MONEY DEMO?

    When you play in REAL MONEY mode, you play with real money which you have deposited on your account. In this gaming mode you can withdraw your winnings. When you play a PLAY MONEY DEMO, you pl...

  • I did not receive all my winnings from my game. What should I do?

    If a technical issue occurred, or if you believe you did not receive your winnings during your gaming session, we invite you to contact our customer service directly, without delay. In your me...

  • Do my chances of winning the Platform Jackpots depend on the amounts I bet?

    Not at all. All players who place bets, regardless of the amount, have the same chances of winning. You could place a bet of €0.01 and win the Big Drop Jackpot worth several thousand euros!

  • Can I win multiple Platform Jackpots at the same time?

    You can only win one Platform Jackpot at a time.However, it is possible to win multiple Jackpots in the same day. So you have the opportunity to win the Time Drop, the Must Drop, and the Big D...

  • What is an active player?

    You’ve certainly noticed it: some features and promotions on our website are available to active players only. But what does it exactly mean?To be considered an active player, you must have wo...

  • How does Money Maker work?

    Money Maker is a game that gives you improved chances of winning.You can earn Money Maker spins through different promotions. Each Money Maker spin costs 0.10€. When you receive Money Maker sp...

  • What's volatility in a game?

    Unlike RTP, which tells you how much a game can pay you on average, volatility reveals how those winnings are distributed: are they small, regular amounts, or big, rarer wins? Two types of vol...

  • Where can I find the RTP of a game?

    The payout rate of a game is available directly in the game's rules or information.These are usually represented by an "i" (Information), 3 parallel bars, or a "?". Here are some examples: 1. ...

  • What is the RTP?

    The RTP (Return to Player) is a key concept to understand when playing casino games. It indicates the average percentage of bets that will be returned to players over an extended period. In ot...

  • I’ve won to a casino or dice game! When will I receive my winnings?

    The winnings you get during a casino or dice game automatically appear on your account. If that’s not that case, please wait a few minutes. If after 30 minutes, you still haven’t received your...

  • I would like to try a new game. Where can I find the rules?

    To read the rules of a game, start the game and click on the “info” icon, often represented by a question mark (?). Depending on the game, this icon can be found in various places, such as in ...

  • What kind of games can I find on CasinoExperience?

    The games, on this Belgian legal online game site, are of the same type as the games allowed in the Belgian gaming (for class II gaming). These games can be divided into 2 categories: • Dice g...

  • What is a Mystery game?

    A Mystery game is a special spin during which your winnings are at the maximum. Depending on the game, you can win one or several Mystery games in a spin or in a bonus game. Once won, you play...

  • What is a bonus game?

    A bonus game is a special round in a game that allows you to win points, money or Mystery games. To access the bonus game, you must line up 3 bonus symbols.In a dice game, you can only win one...

  • What is a Super Game?

    The Super Game is a bonus minigame with a high success rate that allows you to get various prizes, such as:WinningsAnother Super GameA Super Game jackpotYou get Super Games when you win more t...

  • What is a Spin Quest?

    A Spin Quest gives you the opportunity to add fun to your gaming session. It is a game that takes the form of a quest and allows you to win different types of rewards. 

  • What is a HighRoller?

    A HighRoller is a 5-game pack. These 5 games are automatically played at the stake you have chosen. You can choose between Classic or Premium, and depending on your choice, the cost is 20 to 3...

  • What is a jackpot? Does my stake influence the jackpot?

    The jackpot is the biggest winnings you can win during a game. There are 2 types of jackpots: The progressive jackpot: it is linked to several games and changes depending on the number of spin...

  • On which games can I win a Platform Jackpot?

    On any game! Indeed, our Platform Jackpots can drop at any time, on any game, and regardless of the bet amount! Good luck!

  • I don’t want to appear in the list of winners. How do I do it?

    You don’t want to appear in the list of winners for a game? It’s possible! To do this, please contact our customer service.

  • I’ve received the message “Due to local legislation, this game is not available in your country”. What should I do?

    Sometimes the game you would like to play is not available in the region of the world you are in. If you are in Belgium, but this message appears, please contact our customer service.

  • Can I win several Jackpots at the same time?

    You can only win one Jackpot at a time.However, it is possible to win several Jackpots during the same day.

  • What do I need to do to win a Platform Jackpot?

    To win a Platform Jackpot, you just need to play! Indeed, every time you play one of the many games in our catalog, you have a chance to win one of the 3 Jackpots, regardless of your bet.It is...